So much for Grand Central’s “one number for life” promise. The company is turning off customer phone numbers and giving them new ones following their acquisition by Google last month.

Troy Schneider received such a notice, advising him that in 8 days his Grand Central number would be canceled and that he would be required to immediately start using a new number allocated to him. Judi Sohn received the same message: with no prior warning she had 8 days left on her existing phone number then it would cease to operate.

Red more: techcrunch.com 

Labels: customer, GrandCentral, mobile, phone

According to an analysis by ACSI E-Business and ForeSee Results, Yahoo! has overtaken Google in American customer satisfaction.

The American Customer Satisfaction Index report delineates information regarding online news and information sites and measures information about search engines and portals. ACSI is based out of the University of Michigan. ForeSee Results sponsors the ACSI e-business report.

Per the ACSI's 100 point measurement scale, Yahoo's customer satisfaction showed a score of 79 which is up by almost 4% this year. Google's customer satisfaction declined by 3.7% to a score of 78 which is their second yearly decline in a row.

Full article: associatedcontent.com

Labels: ACSI, customer, Yahoo