According to an analysis by ACSI E-Business and ForeSee Results, Yahoo! has overtaken Google in American customer satisfaction.
The American Customer Satisfaction Index report delineates information regarding online news and information sites and measures information about search engines and portals. ACSI is based out of the University of Michigan. ForeSee Results sponsors the ACSI e-business report.
Per the ACSI's 100 point measurement scale, Yahoo's customer satisfaction showed a score of 79 which is up by almost 4% this year. Google's customer satisfaction declined by 3.7% to a score of 78 which is their second yearly decline in a row.
Full article: associatedcontent.com
